Everything you need to know about substitution

Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to choose to appoint other people to complete orders for you.

When you appoint a substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:

  • They are over 18 years of age
  • They have the right to work in the UK
  • They are not subject to any unspent criminal convictions
  • They know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws

Criminal record checks

We’re making criminal record checks easier than ever. We’ll also reimburse you for half the cost.

All you need to do is fill in the details of the person you want to be your substitute by clicking the link below. This will take you to the government DBS website, which provides the background checking service. This will require your substitute to provide their details in order for a check to be performed.

The cost of this is £25 and Deliveroo will reimburse you £12.50.

You can order a criminal record check here

Once you’ve submitted the application, please send us a copy of your payment confirmation as an attachment, and we’ll reimburse you in your next invoice.

You can find out more about the process by heading to the FAQs in the app.