The best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer!

It’s good practice to clean your equipment regularly – not only when spills happen. But if food spills while you’re delivering an order, it’s especially important you clean your kit thoroughly.

When cleaning your equipment you need to use food-safe chemicals and follow the manufacturer’s instructions. Always remember to keep cleaning chemicals away from food and drinks, and always wash your hands well after you clean your kit.

You can help stop spillages in the first place by packing orders carefully, and separating stacked orders from each other. If an order spills or is damaged in a way that you think may cause contamination, you should contact Rider Support to let them know and they can organise for it to be remade.

Managing spills and keeping your kit clean is really important to prevent the risk of cross contamination. This is vital for customers who suffer from allergies – it could save their life.

Cleaning instructions

• Clean your backpack and thermal bags daily and after a spillage. Wash them with washing up liquid, rinse and use a food-safe sanitiser, following instructions on the bottle. Wipe them dry or leave to air dry. 
• Store your kit in a clean, safe place indoors when you’re not using it.
• Jackets are machine washable – just follow the instructions on the label. Machine wash it at 30 degrees and hang to dry.
• When cleaning your equipment, use food-safe chemicals and follow the manufacturer’s instructions.
• Keep cleaning chemicals away from food and drinks, and always wash your hands well after you clean your kit.
• Stop spills by packing orders carefully and separating stacked orders from each other.
• If an order spills or is damaged in a way that may cause contamination, you should contact Rider Support to let them know and they can organise for it to be remade.