Sometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag on a stacked order. This is a bad experience for the customer, the partner and you. So we're exploring new ways to make it easier to make sure the right order is delivered to the right customer.
We're trialling a new feature in your area - you’ll soon be asked by the app to scan the receipt when you collect the order at the restaurant or shop, to help you make sure you’re collecting the right order.
When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so you can mark it as collected. You’ll need to do this for each order you collect, including stacked orders.