When you're riding with Deliveroo you've probably been offered two orders from one restaurant or grocery partner at the same time. We call this a stacked order - it's designed so you can earn more in less time by reducing your travel back and forth. Plus it helps us provide a more efficient service to our customers.
We're excited to announce that we're now trialling stacked orders from two restaurants/partners at the same time.
This means that you can collect two orders from different restaurants/partners in the same area. You'll be able to deliver both to nearby customers to complete more orders in less time.
Stacked orders from different restaurants/partners will pop up in the rider app, along with the map and address of both restaurants/partners and both customers. We'll also show you the full fee you'll receive for completing both orders. You can use all this information to choose whether to accept or reject the orders.
If you choose to accept any stacked order, it’s important to:
- Check the order number on each bag
- Check each bag is properly sealed
- Keep orders separated to avoid any potential cross-contamination
- Keep hot and cold items from different orders separate
- If you are using a Deliveroo thermal bag, you can use the divider to separate orders
As with all orders you have complete freedom to choose whether or not to accept stacked orders, and you can unassign from one or both orders if you no longer want to complete them.
We hope that these improvements will help you to complete more orders to earn more and make the most of your time on the road. We'll be closely monitoring how this new feature improves the experience for riders, partners and customers, and we would love to hear your feedback.