Deliveroo UK Rider Support

Account Change topic

Should I un-assign myself from the order if I don’t think I can get to the customer in time?

No, there’s no need to un-assign yourself from the order. If you want to let the customer know that you may arrive later than expected, you can use Chat to send them a message. You’ll also find a selection of ready-made messages for you to pick from whenever you start a chat.

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