It's really important that we protect your account from anyone trying to access it without permission. To help do this we'll ask you to verify your identity by submitting a selfie through the app.

If you let someone else use your account to complete orders on your behalf (a substitute) you'll still need to complete an identity check yourself as the Deliveroo account holder, to prove you still have control of the account. 

To complete the identity check when it's required simply tap 'Verify your identity to go online' from the home screen. You'll need to successfully complete the identity check before you can go online.

If you still have any difficulty having your selfie recognised, you can request a manual review where one of our team will review your selfie to confirm if it's you. 

Your selfie will be compared to the selfie or photo ID you submitted during your onboarding.

If your identity has not been successfully verified you'll be unable to go online until you complete the check. You can tap the prompt on the home screen to complete the check. Once you've completed the check you'll be able to go online.