Deliveroo UK Rider Support
Account Change topic
- English: How do I register my substitute in the rider app? Portuguese: Como faço para registrar meu substituto no aplicativo Rider?
- English: Do I have to register my substitute in the rider app? Portuguese: Tenho que registrar meu substituto no aplicativo Rider?
- English: I’m a substitute - how do I complete the identity check? Portugeuse: Sou um substituto, como faço para verificar minha identidade?
- English: I’m a substitute - how do I register in the rider app? Portuguese: Sou um substituto, como faço para me registrar no aplicativo Rider?
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
My substitute is not able to log on to my account after I have set up a passkey.
Your substitute will need to log in to your account via the One Time Passcode. They will need to type in the email address associated with the Rider account and follow the usual steps in order to gain access. Your substitute will have the option to set up a passkey after logging in via the One Time Passcode but this will automatically reset your passkey until you choose to log back in and set it up again.
