Deliveroo UK Rider Support

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How do you pick up or drop off an order whilst using a HumanForest e-bike?

If you need to stop outside the operating area (e.g. to collect and deliver an order), pause the rental on the HumanForest app instead of ending it. You can pause a rental anywhere in London, excluding inappropriate areas (such as parks) areas which are blocked out in grey within the app. This will lock the bike and it will remain reserved for you. Minutes will continue to be used while the e-bike is paused.

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