Deliveroo UK Rider Support
Account Change topic
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- How do I complete the identity check?
- How do I change my bank details?
- How can I change my vehicle type?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- Keeping customer personal data safe
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- Does the expected time displayed take into account my vehicle type?
- Brexit - Applying for Settled Status to stay in the UK
How can I change my vehicle type?
If you’d like to start working using a different type of vehicle, please fill out this form. You can currently use a bicycle, electric bicycle, scooter/moped, electric moped or a car to deliver orders.
Stand-up electric scooters (escooters) cannot legally be used on public roads or pavements, and so cannot be used to complete deliveries.
Once you've filled out the form we'll get back to you within a few days with more information.
If you want to switch from a bicycle to a motorised scooter or car, you’ll need:
- Food delivery insurance.
- Provisional Driving Licence with CBT (Compulsory Basic Training) Certificate or full Driving Licence valid for your type of motorcycle.
- Insulated backpack or box with a large thermal bag.
