Deliveroo UK Rider Support
Account Change topic
- Do I need to set up a passkey?
- My substitute is not able to log on to my account after I have set up a passkey.
- What is a passkey?
- How do I set up my passkey?
- How will Passkey impact my substitute?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
- Why is my rider account suspended?
- What happens if I’m affected by an outage with the app?
- What should I do if I’m having app issues?
- What is the GMB and what does it mean?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Does Deliveroo support beta versions of iOS/Android?
- How many friends can I refer?
- Can someone else work on my behalf (substitute)?
- How do I get a Rider Information Pack?
- Will the expected delivery time take restaurant wait times into account?
How can I change my vehicle type?
If you want to switch from a bicycle to a motorised scooter or car, you’ll need:
- Food delivery insurance.
- Provisional Driving Licence with CBT (Compulsory Basic Training) Certificate or full Driving Licence valid for your type of motorcycle.
- Insulated backpack or box with a large thermal bag.
To begin your vehicle change request, please fill out the form by clicking here.
You will then receive an email invitation within the next 7 days to change your vehicle in your rider hub.
