Deliveroo UK Rider Support
Account Change topic
- How do I get a Rider Information Pack?
- How will passkey impact my current deliveries?
- I use passkey and I have been locked out of my account, how do I get back on?
- Do I need to set up passkey?
- My substitute is not able to log on to my account after I have set up passkey?
- What is passkey?
- Can I still use the original login method or do I have to use passkey?
- Why can’t we use SMS to log in to the Rider app?
- How will passkey impact my substitute?
- What should I do if I’m having app issues?
- How do I set up my passkey?
- How do I register my substitute in the rider app?
- Do I have to register my substitute in the rider app?
- I’m a substitute - how do I complete the identity check?
- I’m a substitute - how do I register in the rider app?
- How do I complete the identity check?
- Keeping customer personal data safe
- How can I change my vehicle type?
- How do I change my bank details?
- Why does my app sometimes log me out?
How can I change my vehicle type?
If you want to switch from a bicycle to a motorised scooter or car, you’ll need:
- Food delivery insurance.
- Provisional Driving Licence with CBT (Compulsory Basic Training) Certificate or full Driving Licence valid for your type of motorcycle.
- Insulated backpack or box with a large thermal bag.
To begin your vehicle change request, please fill out the form by clicking here.
You will then receive an email invitation within the next 7 days to change your vehicle in your rider hub.
