Deliveroo UK Rider Support
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- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
How do I contact the customer at delivery?
At the customer’s door, you can tap Arrived in the rider app to alert them that you’ve arrived.
If you can’t reach them, you can send them a message through customer chat or call in the rider app. In the rider app, tap Order > Order details > Contact options.
After some time, you can send a Leaving Soon alert.
If you still haven’t heard from the customer, you can tap Complete the Order and leave the food in a safe place, and inform the customer where you’ve left the order through customer chat in the rider app.
