When two different customers close to each other order from the same restaurant around the same time, we sometimes offer both orders to one rider. We call this a stacked order.
Stacked orders might be offered to you around the same time or, after you've accepted an order, we might offer you a second order while you're travelling or waiting at the restaurant.
Stacked orders mean you can earn more in less time - but it's completely up to you which orders you choose to complete, and you're free to reject or unassign from any order.
Collecting stacked orders
At the restaurant, you can confirm the order numbers in the rider app and speak with the staff to check whether all the order items are included and packed securely in separate bags.
When delivering stacked orders, it’s important to keep them apart and securely packed in the bags from the restaurant. Avoiding mixing orders will prevent cross-contamination and serious harm to customers with allergies.
Your safety is our priority, and that includes when you’re on the road delivering orders. Taking care when riding to the customer helps to prevent spills and ensure the food arrives undamaged.
With the customers
It’s important to deliver the correct order to each customer. It helps to double-check the order number in the rider app at the customer’s door, before dropping off the order.
Remember, keeping stacked orders separate is extremely important to prevent the risk of contaminating the food. This is critical for customers who suffer from allergies – it could save their life.