Deliveroo UK Rider Support
Orders Change topic
- How do I complete a return order that’s part of a stacked order?
- How do I see the fee for a return order?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- How do I complete a return order?
- What is a return order?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
How do I complete a return order?
If you choose to accept a return order, you should deliver it to the customer as usual. When you get to the delivery address, if you can't find the customer and they don't respond, the app will ask you to return the order to the shop, rather than leave it in a safe place.
You can choose whether to return the order immediately, or anytime that’s convenient within 24 hours.
If you choose to return the order right away, the rider app will show you the map to go back to the shop. Tap ‘Arrived’ and then confirm the return with the shop staff using a two digit confirmation code and complete the order.
If you choose to complete the return later you can tap ‘Return 1 order’ on the home screen whenever you're not delivering an order to start the return process.
