Deliveroo UK Rider Support
Orders Change topic
- How do I complete a return order that’s part of a stacked order?
- How do I see the fee for a return order?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- How do I complete a return order?
- What is a return order?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
What are shopping orders?
Shopping orders are orders from our new non-food partners allowing customers to order items they need like flowers, gifts, DIY products, home essentials, kitchenwares, small appliances and so much more.
Shopping orders are quick to prepare, don’t need to be kept warm or cold and customers can order them throughout the day, not just at mealtimes. That means quicker collections, more orders and more opportunities to earn for you.
