Deliveroo UK Rider Support
Orders Change topic
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
- Can customers tip me?
- What if I can't carry all the bags in a delivery?
- What do I do at the restaurant?
Why is the app asking me to take a photo of the order?
You’ll need to take a photo of the order in the customer’s chosen safe place in order to complete the order in the rider app. Then the customer can see the photo as proof of where you’ve left their order. Make sure to take a clear photo that shows you’ve left the order in the customer’s preferred safe place and do not include any personal or identifying information in the photo of the order.
