Deliveroo UK Rider Support
Orders Change topic
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- If there’s an emergency while I’m on an order, what should I do?
- How and why am I offered specific orders?
- How do I scan the order when there is no receipt?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- What are shopping orders?
- How do I deliver a non-food shopping order?
- What do I do if an order is too big for my bag?
- What should I do if food spills while on an order?
- How do I unassign myself from an order?
- What is a stacked order?
- Do I have to deliver to the customer’s door?
- How do I contact the customer at delivery?
- What are peak hours?
- Is delivery priority given to certain riders?
- Can customers tip me?
- What if I can't carry all the bags in a delivery?
- What do I do at the restaurant?
How can I get unassigned from an order I’ve accepted?
If for whatever reason you can no longer complete an order you previously accepted just contact Rider Support in the app and ask to be unassigned.
If you’ve been waiting too long at the restaurant to pick up an order, you can unassign yourself in the app. Tap the ‘?’ at the top of the ‘Collect order’ screen. You can see what time the order is estimated to be ready, as well as how long you’ve been waiting so far. Tap ‘Report long wait’ to remind the restaurant you’re there and if you still want to be unassigned, tap ‘Reject order’.
Just remember that you won’t earn fees for any orders you choose to be unassigned from.
